SFD Furniture Design
Returns

Consumer right of withdrawal (2011/83/UE)

Start of the cancellation policy

The consumer has the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (SFD Furniture Design, ul. Jęczmienna 44, Karbowo, 87-300 Brodnica, Poland, phone: +48500008353, e-mail address: hello@sfd-craft.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Please note that if you purchase a personalised product, you do not have the option to return it.

Consequences of revocation

If you cancel this contract, we must repay you all payments we have received from you, including the delivery costs (We offer fast delivery or additional help in transporting the table to the home), without delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for testing the quality, characteristics and functioning of the goods.

In the case of withdrawal from the contract, the contract is considered invalid. If the customer, as a consumer, has submitted a notice of withdrawal before the seller has accepted his offer, the offer is no longer considered binding.

In case of withdrawal from the contract, the product will be returned to the seller’s address at the customer’s expense.

If the customer has chosen a delivery method other than that offered by the seller, the seller is not obliged to reimburse the customer for the additional costs incurred.

The returned product must not show any signs of use or damage.

If the product should have a hidden defect, this should be reported to the seller immediately (directly after receiving the goods).

The money for the product will be refunded within 14 days of receiving the refunded goods.

The returned product must be appropriately secured so that no transport damage can occur. The customer is responsible for transport damage.

When ordering customised products (other dimensions, table top thickness, colour, materials, etc.) there is no possibility to refund the purchased goods.

End of the cancellation policy

Sample cancellation form

If you wish to revoke the contract, please fill in the form below and return it to us.

  • Company name & address:
  • SFD Furniture Design
  • ul. Jęczmienna 44, Karbowo
  • 87-300 Brodnica, Poland
  • Phone: +48500008353
  • E-mail: hello@sfd-craft.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in the case of a notification on paper)

Date

(*) Delete as applicable.